segunda-feira, fevereiro 12, 2018

Da normalização para a excepção (parte II)

Parte I.

Muitas vezes penso que as pessoas quando planeiam o futuro não fazem como Teseu no labirinto, não usam uma corda para unir o hoje com o futuro desejado. Por isso, usam lugares comuns. Por isso, não põem os pés no chão e testam a validade dos pressupostos que estão a assumir.

Acerca da variedade de Mongo e da sua conjugação com a automatização já escrevi, por exemplo:

Agora encontro:
"From fearing exceptions to celebrating exceptions. In the scalable efficiency model, where process efficiency is the source of performance improvement, exceptions and deviation from the norm are typically seen as a problem that is either slowing us down or creating costly waste. For those measured on the efficiency of a process, dealing with exceptions can be an unwelcome distraction from executing the standard process. For the individual, the department, and the organization, all of the incentives and systems encourage minimizing variances and even hiding those that occur. Meanwhile, the potential opportunities—to serve the customer in new ways, to use new tools or create new value— go unexplored. This is where the opportunities to improve an organization’s performance may arise.
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As the number of exceptions increase for frontline workers, organizations should embrace and celebrate exceptions as an opportunity to improve performance. At the very moment when much of business, government, and society is consumed by the idea of machines taking our jobs and what that will mean for humans, we risk letting what differentiates us from machines atrophy. Humans are better at handling exceptions than machines are."
Trecho retirado de "Beyond process - How to get better, faster as “exceptions” become the rule"

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